BigPizzaChain.com doesn't mind making you a pizza, just don't try to order one in person

    Here in real time is this week edition of pizza capers:

    4:52 p.m.:Enter the BigPizzaChain.com store. It's the one I use when I'm too hungry to wait for the local "gourmet" pizza and I'm too tired to face a chirpy waitstaff. This day, I hadn't eaten ANYTHING! all day. Try writing/talking/tweeting about food all day, and then discover at it's 4:30 and you haven't eaten. How does that happen?
    The object of my desire.The object of my desire.
    4:53 p.m.: Mr. Counter Man appears at counter. "Are you here to pick up?" Nope, I'd like to order a pizza to take-with. He glares, and mumbles something about how the staff is "slammed." At 4:50 in the afternoon!?! "It's gonna take 45 minutes, probably an hour. We're not even taking phone orders right now." That was true, as the phone had been ringing since I walked in.

    4:54 p.m.: I look around at the oh-so-uncomfortable bench, already occupied by a man and his two fidgety kids, shrug and exit the store.

    5:04 p.m.: I arrive home. Cranky and hungry. Greet dog. My stomach is growling very loudly at this point.

    5:05p.m.: I fire up the laptop.

    5:08p.m.: I'm connected.

    5:10p.m.: I'm not connected. Damn you, AT&T. I must have said that out loud because the dog gives me a head tilt. Must have sounded in dog like "need to go out?"

    5:12 p.m.: Connected again. BigPizzaChain.com welcomes me with "Hi, Syd." Hi, back at ya. So I hit "reorder last order" using BigPizzaChain.com's patented "quick order" system.

    5:13 p.m.: BigPizzaChain.com asks me to log in. But wait, you know me. I'm Syd.

    5:13:30 p.m.: I log-in.

    5:14 p.m.: Nothing. It just stops.

    5:14:30 p.m.: Still nothings.
    I don't want to name names but here is a hint as to the identity of BigPizzaChain.com.I don't want to name names but here is a hint as to the identity of BigPizzaChain.com.
    5:15 p.m.: I refresh page and try logging on again.

    5:15:30 - 5:19 p.m: I lather, rinse, repeat. Every time I hit "enter," nothing. And just before I hurl my laptop out my fourth-floor window, I have an idea. Maybe it's not the stupid BigPizzaChain.com's website.

    5:19:30 p.m.: I try an old -- and I mean really old -- password.

    5:20 p.m.: BigPizzaChain.com accepts my order. Really, BigPizzaChain.com, I mean, really? You can't give a hunger-crazed person a clue that they've entered wrong password? Really? Seriously?

    5:21 p.m.: BigPizzaChain.com confirms my order. "Your pizza will arrive at 5:51 p.m." Really, Mr. Counter Dude? You musta got really unslammed in 30 minutes. Really? Yes, I this point I'm talking out loud and channeling SNL-era Amy Pohler. The dog is confused.

    5:22 p.m.: An email arrives confirming BigPizzaChain.com's confirmation.

    5:56 p.m.: Knock knock. 34 minutes after being ordered, a pizza is cooked, delivered during rush hour and hustled up three flights of stairs. Hmmm, Mr. Counter Man, something is kinda smelly at the BigPizzaChain.com storefront. Hope it's just the anchovies.

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    Comments

    John Hook Fri, 11/13/2009 - 9:12pm

    My dining partner is a fan of BigPizzaChain.com and so we order from them from time to time. As long as there is plenty of cold beer in the fridge I don't mind the web site maze, the wait for the pizza dude or even the nasty pizza when it finally arrives. Well I don't mind it too much. But really, if there ever was a corollary to Warsteiner's marketing slogan, "Life's too short for cheap beer," it's gotta be life's too short for crap pizza from BigPizzaChain.com. Syd, there's gotta be a better way.

    Syd Kearney Sat, 11/14/2009 - 8:36am

    Actually, there is, it's called Grimaldi's. Now, if they'll just put one inside the Loop.

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