The Houston burger: Photo by James Nielsen
The moment you step through the door of The Burger Guys, you sense that the three young men in charge of this very modern burger joint are having the time of their lives.
Fun glows from the walls drenched in pumpkin, purple and sunny gold; it fizzes from the customized soda fountain jury-rigged to dispense natural-sugar sodas trucked in all the way from Dublin, Texas. It sizzles on the broad grill where thick hand-formed patties of Texas Akaushi beef (a breed of prized Japanese Wagyu cattle) sputter and pop.
Good cheer radiates from the friendly greetings at the register and practically skips off the colorfully lettered blackboard menus, which promise such playful inventions as duck-fat fries, a bananas foster shake or a Seoul burger with house-made kim chi. Most of all, though, fun dances in the eyes of co-owner chefs Steve Marques and Jake Mazzu, along with their sous chef Brandon Fisch, as they rush to tell newcomers their latest invention.
Ten-Cup Chocolate Shake: Photo by Alison Cook
“There’s 10 cups of tempered dark chocolate in this batch of ice cream,” Mazzu (the resident ice-cream nut) may inform you proudly. One sip of the satin-thick Ten-Cup Chocolate shake tells you it’s true, and that all the Hershey’s syrup pseudo-chocolate milkshakes in town are a bad dream from which you just awoke.
Another day, Fisch might recommend the Loaded Baked Potato dipping sauce he’s just dreamed up to go with those fresh-cut potatoes fried in duck fat, a give-me-more marvel of sour cream finely blended with just the right proportions of chives, bacon and cheese. It’s a baked potato garnish gone suavely uptown, and the effect with those matte-finish French fries, tucked into a wire basket lined with faux newsprint, is amusingly meta.
The imposing Marques, perhaps the most earnest of the bunch, is apt to wax happily philosophical as he minds the grill and watches you bite into the thick burger that has been set before you, triggering a sudden gush of beef juice. He’ll tell you about the custom-baked egg rolls or observe that “We’ve all worked in places where we had to cut corners, and it’s such a relief not to have to cut corners anymore.”
I’ll say. It’s relief to me just to be able to taste a genuine chocolate shake. It’s fun and a half to order a fried-over-easy duck egg on top of my burger, if I want one, and to know that it came from the celebrated Mr. Hatterman, eggman at the Urban Harvest Saturday farmers market. It’s a blast to encounter such ingenious items as the Phuket Burger, sprouting bristles of crunchy green papaya from its crown, a glossy layer of lime-tamarind dressing and an earthy swipe of tobanjan, a red-chile-spiked bean paste.
Such artisanal embellishments would be beside the point if the beef involved in these plump hand-made patties did not announce itself with a clear, pure flavor that rings through the entire sandwich. But it does, and then some. I have come to cherish the sudden sploosh of savory juices that flies out at first bite — to the point that when one of the six burgers I’ve sampled here failed to sploosh, I was crushed.
That was the only day my burgers here failed to wow me. A friend whose palate I trust had a similar experience, which he ascribed to Akaushi beef being too lean, with not enough buttery quality to suit him. I thought he was nuts until that one day’s beef batch (it comes to the shop ground from Heartbrand Beef out of Yoakum, Texas) struck me the same way. That just may be the way of things when you’re dealing with specialized ingredients that haven’t been standardized to death. And even the more austere burger that day was good. But I had grown accustomed to great.
Last Friday, the line snaked out the door.: Photo by James Nielsen
Burger hounds who scoff at “fancy” burgers may find ammunition in The Burger Guys $8-across-the-board price, but I think it’s fair for what you get — especially since plenty of burger joints charge $5 or more these days. I certainly got $8 worth of pleasure from my Houston Burger, an inspired new basic that involves a low-key onion bacon jam, cheddar cheese and a racy dice of bread-and-butter pickled jalapenos, all lit up by a sharp mustard house-made with St. Arnold Lawnmower Ale.
The Buffalo Burger won me over the second the lush, expansive quality of its blue cheese (sourced from the Houston Dairymaids) kicked in. I had been afraid that the combo of skinny onions strings, celery and two-count-em-two aiolis (both a blue cheese and a Tabasco mash version) might vanquish the beef, but the blue cheese performed the magic trick of bringing the meat to the fore again. Still, I think a simple Tabasco-mash hot sauce might have been in order instead of the aioli whammy.
That tendency to get carried away with the latest enthusiasm is really my only criticism of the place. It’s a youthful failing, easily amended with time and experience. The Burger Guys is so promising even at this early stage of its life that I predict they will only get better at what they do. Who cares if occasionally they go overboard with the Kaffir lime leaves in a sorbet or red-curry dipping sauce, if they also use this locally beloved subtropical citrus leaf to subtly perfume a lemon icebox pie gelato — so that it ends up perfectly expressive of the Southern international city that Houston has grown to be.
Basically it’s hard to go wrong here. I’d skip the onion strings, which sound so enticing with their long soak in Tabasco mash and buttermilk, but end up curiously flat-tasting and difficult to eat, the pieces so small that you can’t really dip them into the Guys’ trippy side sauces, like that surprisingly delicate cilantro-blue-cheese number I like so much. I think bigger onion rings would be better onion rings in this case.
And I continue to think the french fries here are a little too perfect, if you can imagine such a thing. Like the immaculate fries at Vic & Anthony’s, these are so free of the delicious duck fat in which they are fried that I longed for a little sleaze, a little glaze, a suspicion of sheen, a little divine nastiness.
I would never, ever skip one of the ever-evolving milkshakes as dessert. Yes, dessert. They are thick enough that they don’t really qualify as a beverage, and besides, you will want to sample one of those Dublin fountain sodas with your burger — perhaps the lovely root beer, or the mysteriously wonderful Dublin Dr Pepper, which puts regular Dr Pepper to shame.
I tend to prefer the flavors of hand-spun ice cream that do not involve the crumbly add-ins the kids all love nowadays: the cereals, the cakes, the thises and thatses. So it might be a Ca phe sua da shake of half-shake that sends me out the door, not so cut with sweetened condensed milk that the coffee note is weakened; or the festive bananas foster flavor with its boozy notes of bourbon. Big fun indeed.
The Cleveland hot dog: Photo by Julio Cortez
Almost as much fun as I had watching my friend Penny de los Santos, the noted food photographer, getting her first glimpse of a Burger Guys hot dog. The foot-long monster swaddled in a baguette-sized roll landed on the counter on its way to another diner, tightly wrapped in the bacon strips with which it had been deep-fried.
Penny gasped and grabbed my crummy aioli-smeared digital camera, and asked the slightly started guy who had ordered the dog if she could take its picture. But he nodded his head at the inevitability of it all — he could see that this was magnificence worth recording — as she asked permission to move his plate into a better light.
A hot dog has never looked so good. Everyone in the place was smiling. It was the perfect Burger Guys moment.
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The Burger Guys
12225 Westheimer
281-497-4897
★ ★
I took my wife to their Chicken Feast tasting last month and I'm still haven't quite processed how amazing everything was. Also, SHIPLEY BURGER. It is transcendent.
my Burger Guys burger was great but I felt that the menu was a bit complicated. they need a cheat sheet or a burger of the day or something. I got there and I was starving and having trouble concentrating on which of the 10 or so burgers to choose from. I wonder what that tiny cashier area is like when they're busy.
just my two cents, best of luck to them.
Gormey junk food? Yaba Daba Doo!
In addition to the burger love I add 1 word. Poutine.
YES is all I can say if you're wondering whether to try it or not. YES. The chocolate shake tastes as if there are bits of GODiva in it. WoW. YES
You guys need a better editor.
Burger Guys on Westheimer. After trying Burger Guys alone the first time a couple of weeks ago at lunch and being pleased with the food and service I decided on Friday evening after work to visit again and show my girlfriend the place. This time they were much busier than the 2pm late lunch I experienced the first time. That was expected. But from the moment I gave my order to when we left abruptly disgusted and unhappy things just didn’t go well. First, the lady taking the orders could not have been more bored looking or sourer faced. I ordered the Indianapolis burger cooked well done, onion strings and a coke.. Orders were coming out fairly quickly as there was plenty of help in the kitchen. The onion strings came out first. When I had visited the first time the cook had given me a great sauce to try and I expected it again. When no such sauce or even catsup was available I asked the guy pushing food out and he said I needed to get it from the lady at the order window. I quietly walked up there but discovered she had a long line of people waiting so I went back to my table. We ate the onion strings dry until I got up again and asked one of the main cooks for sauce to which he said “We don’t give sauce for the onion strings.” I thought this was a joke and even mentioned it to another customer standing near me. So, I asked again and this rude guy grabs a container of the sauce and told me there is a $1.00 charge but here’s one at no charge. How was I to know there was a charge for something I had been given free in my first visit and who would have thought there would be a $1.00 charge for a tiny container of sauce. And of course there are no catsup bottles or salt and pepper shakers on the table or at the condiment counter. Odd. Still no burger has come out and the onion strings are almost finished. Then the burger comes out. Looks good, open faced with mustard on the side as requested. I put it together and cut it in half and I see what looks like tomato juice filling the plate. Then I look at the burger and discover it is blood red, not well done as I ordered. I am already steamed about the sauce debacle and return the plate to the rude cook asking him to check the order. I told him I had ordered it well done. He checks with bored lady at the front and says to me “She heard rare and wrote rare.” No apologies, no offer to put the burger back on to cook it as I ordered it. Basically tough, live with it.. I could not take it anymore. I immediately left dumping my onion strings in a paper towel and getting out with my “free” sauce. Several other customers overheard this incident. I was really getting pumped up about this place but this guy behind the counter was the rudest guy I have encountered in a long long time. I will never return even though I liked the great selection of toppings but no business can make it treating their customers like this. Stay away!
Your mistake was ordering the burger well-done, the greatest insult you could possibly give to
people that are pushing quality beef....I wouldn't be surprised if it's protocol to actually serve the burger walking when a customer ignorantly orders their hamburger well done.You should be ashamed of yourself.
Seriously? You must be kidding. When a customer asks for a piece of meat to be cooked a certain way then they should cook it that way whether they are serving quality meat or dogfood. If they have a policy of serving in only medium or medium rare then they should not have accepted his money. I was considering eating here next week but think I'll pass. Nothing can ruin a meal faster than snotty and rude service.
I agree, Redtop. If I'm paying for it, I get to say how I want it cooked.
Rude service aside, the idea that they charge for catsup is absurd. It's a burger joint. Also, even if it was acceptable to charge, it'd seem a little better for service (not to mention sales), to inquire if the customer wants catsup with their onion rings, at the time the order was taken. This would eliminate that element of surprise, when the customer goes back to ask for it. The idea that one must get back i line, to get catsup, while one's food gets cold, just makes the experience more irritating.
I've read similar comments on other sites. I think I'll skip it, too. They aren't very customer oriented.