Two questions for the ages - or other diners:
Dee Dee Flavin writes:
“I often read of folks complaining about waiting for as much as an hour to be seated at a restaurant on a slow night/complaining of waiting an hour for food to be served or being ignored by staff. I just have to ask, with all the terrific restaurants in Houston, why are people tolerating such poor service?”
Carolyn Stone writes:
“I love reading Whine + Dine and look forward to it weekly. I routinely learn about some undiscovered gems in the Houston area. While I don’t have a whine about a restaurant, I do (have a complaint) about the “whiners,” specifically the writer featured (Nov. 29) regarding Cafe Caspian.
“While I know absolutely nothing about this restaurant, it baffles me that a patron who claims this is ‘one of his family’s favorite neighborhood restaurants,’ where they have dined many times, held family events there and get food for takeout, will no longer patronize the restaurant due to one bad experience.
“This seems to be a theme with many ‘whiners.’ Instead of playing a ‘passive aggressive game’ and complaining about an issue indirectly, it makes more sense to approach the management of the establishment. This allows the complaint to be used as a training tool and further allows the bad situation to be remedied, thus allowing the patron to continue dining at his ‘favorite restaurant.’ Even the Chronicle food critic bases her overall review on multiple visits and not one experience. By all means, if you have a favorite restaurant or enjoyed some great meals and service, don’t just slam them based on one bad experience.”