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A Goode Company Seafood is one of the two seafood places debated this week.: Mayra Beltran/Houston Chronicle
Kris and Ridg Gilmer wrote, “Recently, we experienced two similar episodes of finding bits of plastic in our food.
“At Goode Company Seafood on Westpark, a small round plastic ring turned up in my salad. I called our waiter, who identified it as the handle of a small plastic sword, used to spear an olive. Having thus reassured me that it was harmless, he went on waiting on other customers. No question was raised about what happened to the rest of the sword. We paid our bill in full, tipped the waiter and departed with no further comment.
“Earlier this week, we dined at Pappadeaux Seafood Kitchen on Richmond, where small piece of unidentified plastic appeared in our loaf of French bread. Our waitress immediately took the plate with the offending plastic to her manager. The manager greatly apologized and was very concerned about the finding. A little later, she returned to say that she had promptly phoned their bakery down the street to inform them of the incident and then presented our check for two, displaying a 100 percent adjustment, so our bill was 0.00. We thanked her, left a cash tip and departed.
“Which restaurant would you choose for a return visit?”
Syd’s request
Let’s start the new year on an optimistic note. I’m working on a list to of criteria for a judging restaurant. So finish one of these two sentences and send your in your responses. I’ll compile and share.
“I can tell I’m in a good restaurant when ...”
“I know my dining experience is going south when ...”
Be sure to include your name and a daytime phone number.
This reader’s forum is a chance to become a restaurant critic or ask other dining-wise readers for suggestions. Letters may be emailed to syd@29-95.com or mailed to Syd Kearney, P.O. Box 4260, Houston, TX 77210. Please print your full name and a daytime phone number.
Had the same problem at Ciao Bello. Found a piece of plastic baked in with my chicken dish.... Management was very apologetic about the situation but this was still unacceptable.
I avoid Ciao Bello at the same time my husband I love Tony's.
Our regular waiter at Tony's told us the difference is Ciao Bello is managed by one of Tony's son and not him.
I would think he would know
You can always count on a Pappas' restaurant doing whatever possible to please the customer. These guys wrote the book on customer service!! It's a shame a few other local restaurants and local chains don't take lessons from Pappas.
I agree!
I attempted to dine at Pappasitos in Humble on Christmas Eve - I waited an hour and ten minutes and did not receive my meal. I canceled the order and had to pay for my drinks. Never once saw the manager - how is this customer service? Never will dine with any Pappas concept again.
You can always count on a Pappas' restaurant doing whatever possible to please the customer. These guys wrote the book on customer service!! It's a shame a few other local restaurants and local chains don't take lessons from Pappas.
Goode Co. is much, much better than Pappadeux . . . so that's where I'd return. However, I only go to the Kirby location :)
Also - although the waiter should have brought it to a manager's opinion at GC - so should you have done so. My takeaway would be that it really didn't bother you much since you just let it drop.
One thing I will say about any Pappas place, they know all about customer relations. That's how well they are trained. If the guy from "Restaurant Stakeout" ever went to a Pappas place, he'd give it an A+ across the board.
As for Goode Co., well, the evidence is right there.
A group of 15 at Pappasito's in Humble. My grandson trapped a ROACH with his napkin as we were preaparing to leave. The bill was adjusted to remove the cost of food but not drinks.
So they should have paid for your drinks too???
If they were bar drinks, then it's up to the management's discretion as liquor in Texas is governed under a different set of "food" laws.
But I agree with you, TexMex01 - this person's a freeloader-in-training.
What's worse is when you find a long stringly gray hair that had been died black in your pasta. Ewwwwwwwwwwwwwwwwww!
Or how about a large, brown, beetle-like creature swimming on its back in the gravy of a beef and rice dish?
After all, half of the column's name is 'whine'.
Group of 15 has a meal given for free over a roach and your whining about paying for the drinks. You should just stay home.
Hear, hear!
I tell ya, some of these comments are beginning to make me not want to eat out again. I'm basically tired of lousy services/experiences I've recently been having anyway. Have y'all noticed that people in customer service these days always seem to have an attitude?????, then they expect a tip?, what gives? At the end of the meal they try to slide out a bit of "niceness"...uh NO...don't be nice NOW! I've just eaten half-warm food with a no-thrills server....what an experience!
Just remember to always be prepared. Take your pet roach along so you can 'trap' it and you'll be good.
We sure are sorry to hear about Kris and Ridg Gilmer's experience and the way the situation was handled. We can assure you this is not an example of the Goode Company standard. We encourage Kris and Ridg, and any other diners who have experienced anything similar at any Goode establishment, to contact us directly at GoodeCoBBQ@gmail.com so we can make sure to set things right.